Privacy Policy

At Purr Invoice, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered invoice management service.

1. Information We Collect

Personal Information

• Name and email address when you create an account
• Business information (company name, address, tax ID) for invoice generation
• Payment information for unit purchases (processed securely through third-party providers)
• Communication preferences and support interactions

Conversation Data

• Text conversations you submit for AI processing
• Extracted client information from conversations
• Generated invoice data and templates
• Usage statistics and AI processing logs

Technical Information

• IP address, browser type, and device information
• Usage patterns and feature interactions
• Error logs and performance metrics
• Cookies and similar tracking technologies

2. How We Use Your Information

Service Provision

• Process conversations through our AI engine to generate invoices
• Manage your account and unit balance
• Provide customer support and technical assistance
• Send service-related notifications and updates

Service Improvement

• Analyze usage patterns to improve AI accuracy
• Develop new features and functionality
• Optimize performance and user experience
• Conduct security monitoring and fraud prevention

3. Data Processing and AI

When you submit conversations for AI processing:

• Your text is processed by our AI engine to extract relevant invoice information
• We may temporarily store conversation data for processing and quality assurance
• Processed data is used to generate your invoice and improve our AI models
• We implement data minimization - only necessary information is extracted and stored

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share information in these limited circumstances:

Service Providers

• Payment processors for handling transactions
• Cloud hosting providers for data storage and processing
• Analytics providers for service improvement
• Customer support tools for assistance

Legal Requirements

• When required by law or legal process
• To protect our rights, property, or safety
• To prevent fraud or security threats
• In connection with business transfers or acquisitions

5. Data Security

We implement industry-standard security measures:

• Encryption of data in transit and at rest
• Regular security audits and vulnerability assessments
• Access controls and authentication requirements
• Secure data centers with physical and digital protection
• Employee training on data protection practices

6. Data Retention

• Account information: Retained while your account is active and for 30 days after deletion
• Invoice data: Retained for 7 years for legal and tax compliance
• Conversation data: Processed and deleted within 30 days unless saved as part of invoice records
• Usage logs: Retained for 2 years for service improvement and security purposes

7. Your Rights

You have the right to:

• Access and review your personal information
• Correct inaccurate or incomplete data
• Delete your account and associated data
• Export your invoice data in a portable format
• Opt-out of marketing communications
• Request information about how your data is processed

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place through:

• Standard contractual clauses with service providers
• Adequacy decisions from relevant authorities
• Certification schemes and codes of conduct

9. Children's Privacy

Our service is not intended for children under 16. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying in-app notifications

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

• Email: privacy@purr-invoice.com
• Contact form: Contact Page
• Address: [Company Address]

For EU residents, you may also contact our Data Protection Officer at: dpo@purr-invoice.com